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How to remove the user who is the Reporter of the issue from the list of Approvers

Sumona Dhara_8t31o7

Hi,

The Approval workflow is configured to pull approvers names from an Asset Attribute.

This works absolutely fine and Approvers gets generated on creation of tickets.

Now, we have a new requirement to remove the Reporter from the list of approvers

Is there an Automation Advanced field update script, which will remove the reporter/initiator of the issue from the Approvers list?

Accepted answers

All comments

Sumona Dhara_8t31o7

Is there an Automation Advanced field update script, which will remove the reporter/initiator of the issue from the Approvers list?

Gunjan Kumar_xl3r1p

Hi Sumona,

You can’t exclude the Reporter directly at the Asset attribute level. Instead, use Jira Automation to remove the Reporter from the Approvers field after the issue is created.

Automation rule:

Trigger: Issue Created
Action: Edit issue → Approvers → Remove value → {{reporter}}

References:

Sumona Dhara_8t31o7

Hi Gunjan,

Mine is a DC instance, and i dont seem to have the option in Edit Issue to

Remove value → {{reporter}}

And the links you provided above are not accessible.

Sumona Dhara_8t31o7

I tried below JSON Edit Issue - More options - Additional fields, however it doesn't work.

{
"update": {
"approvers" : [
{
"remove": {
"id":"{{initiator}}"
}
}
]
}
}

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