My company's Jira is down and there's no way to open a support ticket

Question

I'm getting the following error on my Jira instance and I have no way of contacting support. Atlassian status portal is reporting Jira is up but I can't load it for hours. I am both at admin and the billing contact. I'm scrambling for hours to find a way to open a ticket.  HELP PLEASE !!!

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Shalini Pradhan · Answer

Hello @Vio Balanoiu ,

Good day! Welcome to Atlassian community :)

Since apologies for the inconvenience caused. Can you share your cloud site URL for us to check and open a ticket on your behalf?

Dirk Ronsmans · Answer

@Vio Balanoiu ,

There is active incident at the moment and Atlassian has placed the affected sites in to maintenance mode due to this to get this resolved faster.

The message you see sounds like you are affected.

https://jira-software.status.atlassian.com/incidents/zgn6gvq0mdpj

Aaron Pavez _ServiceRocket_ · Answer

Ive requested Atlassian help for this, but it might take some time.

You could try one of the phone numbers mentioned on the main support page.

Regards