Hello:
Here's a video describing my problem. Thank you for any assistance you can provide.
Hi @Ann Ward
I could not replicate the behavior... What I'd do as a first line of defense:
Hi @Ann Ward ,
A few things you can check:
Try another browser and an incognito/private window with no extensions enabled.
Confirm browser permissions for the site: Camera and Microphone are set to “Allow” and not “Blocked”.
Check your operating system privacy settings to ensure Chrome/Edge/Firefox is allowed to use the camera and microphone.
Close other apps that might be using the camera (Zoom, Teams, Meet, etc.) and try again.
Test your camera/mic on another site (e.g. a Meet/Zoom test) to confirm they work outside Loom.
Oh yeah, extensions (such as content blockers) can be an issue even with simple Confluence/apps features.
Hi Ann,
Sorry to hear you're experiencing difficulty! Please open a ticket with our support team here so they can troubleshoot: https://support.atlassian.com/loom/
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