Issue with Microsoft Azure Active Directory SSO plugin – Blank Page after Login?

Question

We are currently facing an issue with "Microsoft Azure Active Directory single sign-on for Confluence" plugin.

When users try to login via SSO, Confluence returns to a blank page (https://confluence.mydomain.com/plugins/servlet/saml/auth). After putting cursor in the address bar and hit enter button the login eventually works and Confluence redirects to the dashboard page.

The login works fine if we disable the SSO plugin and login via login page of Confluence.

Please let us know if anyone has encountered the same problem? If yes, please help to know the workaround and how to fix the issue. Also please let us know if this is something related to Microsoft and any fix is expected.

Thanks in advance.

Tariq Rana Sona · Answer

Hi @Rilwan Ahmed

Thank you for your response.

Yes, we have upgraded our Confluence recently from version 8.5.12 to 9.2.8 version. But we were facing same issue with earlier version of Confluence also.

Rilwan Ahmed · Answer

Hi @Tariq Rana Sona ,

Was there any changes to the plugin or confluence recently ?

I see there is an known issue in plugin version 7.2.4 and expected fix will be in 7.2.5 as commented in reviews
https://marketplace.atlassian.com/apps/1232594/microsoft-entra-id-single-sign-on-for-confluence?tab=reviews

Meantime you can contact directly the app support through the channels mentioned in https://marketplace.atlassian.com/apps/1232594/microsoft-entra-id-single-sign-on-for-confluence?tab=support