Importing a Word-file fails completely when splitting on Headings

Question

I've tried this in both 9.2.7 and 10.2.2

When splitting on Level 2 I get this error

Cause

Exception Request Unique ID: 40b304e7-9fed-448f-9152-05e786253619

When splitting on Level 1 I first got "Can't split because the document contains no header information" even though Confluence previewed the correct headers.

On my fourth atempt the Level 1 import succeeded. Level 2 still fails.

Also The link to support request form goes to a /admin/raisesupportrequest.action URL that is non-existant in my installation.

Mårten Woxberg · Answer

Whats even more frustrating is that the option "Rename imported pages if page name already exists" is selected

Mårten Woxberg · Answer

From the logs it says

com.atlassian.confluence.pages.DuplicateDataRuntimeException: A page already exists with the title Ok områden_ in the space with key DOS

Maybe just give me that error instead? A page already exists with the same name...

So we have the same name of several headings at level 2.

Feels like this is a common occurance and should be gracefully handled by the application.