Im trying to comment on a card but gets the message "there was an error adding your comment, try again"
Thanks for reaching out to us! So sorry to hear about that.
1. Could you please let us know if you're using the desktop app?
2. Do you notice things are working better for you in an incognito browser, or is the issue still happening in an incognito browser?
3. Please double-check that you're using a supported browser and that it's fully updated. If you have any updates available, go ahead and process those browser updates now and try to load up your Trello boards to see if that helps.
4. We also want to know if your browser is reporting any JavaScript errors. Please bring up the error console for your browser and repeat the behavior, then copy the text of any errors that arise and send them along.
To bring up the console:
Trello Support Team
Thank you for your reply. We still have an issue of saving comments - Pops up ''There was an error adding your comment. Try again.''
Answers to your queries as follows:
1. We are using desktop app.
2. The issue is still happening in an incognito browser.
3. We are using fully updated browser (Chrome)
4. No report of any JavaScript errors. Errors snip below.
Hi @Madhukar Limbu - thank you for sharing the screenshot and additional info.
1. Is this happening on all boards, or just one specific board? Can you please share a URL link to the board(s) where you’re noticing this issue with comments?
2. Can other people comment on the board?
3. Are you able to comment on the board while using the mobile app?
Hello @Blair at Atlassian - thank you for your reply.
Answers to your questions:
1. We have only one board. https://trello.com/b/UC7N6ew6/jobs
2. We have admin and 3 members, and none of us can make comment.
3. We tried on mobile app as well but same issue, cannot comment.
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