Excess payment request how to contact someone by phone number?

Question

We are a reseller of Atlassian , for one of the order we have sent excess payment and tried to request for the refund since last 3 quarters but not able to find a proper response from any of the finops or support team. Is there any way we can contact by telephone or teams call ? kindly someone advise me.

Naveen Kumar · Answer

some of the tickets still showing status as "we are working on it" since more than 2 months.

Naveen Kumar · Answer

Thanks for you reply, Actually i use the same link for requesting this, But everytime a open new request a random assosiate will respond but without any resolution. I am looking for any contact number of a direct email. its been more than 9 months.

Kris Klima _K15t_ · Answer

Hi @Naveen Kumar and welcome to the Community

Please, contact Atlassian Billing Support directly https://www.atlassian.com/company/contact/purchasing-licensing#/

If you log in with your Atlassian account (the billing account, ideally) the process is much smoother as the team will be able to identify your licenses immediately.