I cannot delete account!

Question

I created an account to try to see if it would be beneficial for me and it is not, so I'd like to delete my account however I receive this message and I don't know what to do. This is the reason why I'd like to have my account removed because this platform is way too confusing for me.

Liam Do - DevSamurai · Answer

Hi @Bri_el Thompson , welcome to the community,

In that case, you may want to contact Atlassian Support directly:

* https://www.atlassian.com/company/contact/purchasing-licensing

Explain the situation, and they can check backend details and force it if needed.

Bri_el Thompson · Answer

I don't have any accounts:

This is what is inactive:

Liam Do - DevSamurai · Answer

Hi @Bri_el Thompson,

You can't delete your Atlassian account because it's currently set as a billing admin for one or more products (Bitbucket, Jira,...) or apps. Atlassian blocks deletion to prevent orphaned subscriptions.

I suggest removing the current account as the billing admin by replacing it with another account, or cancel all current subscriptions in the instance.

Here are the steps you can follow:

* Log in to https://admin.atlassian.com/billing/
* Go to Billing permissions
* Add a different account (another email) as a billing admin
* Remove your current account from the billing admin list
* Go to Subscriptions and check that no products, apps, or subscriptions are still active.

After finishing, go back to your profile at https://id.atlassian.com/manage-profile/account-preferences → try to Delete account again.

Hope it helps 🙌