What could prevent Trello from withdrawing payment when the card has sufficient funds?

Rizo.Holding

Hello Atlassian Community,

I am experiencing an issue with my Trello subscription billing.

Trello is not withdrawing the monthly subscription fee from my bank credit card, even though the card is active and has sufficient funds available. Because of this, my subscription status may be affected.

Could you please help me investigate why the payment is not being processed?
If needed, I can provide additional details such as billing account information, card type, or recent error messages.

Thank you in advance for your support.

Best regards,
Rizo Holding

Luciana Munhoz

Hi Rizo,

To better assist you on this situation, please kindly open a ticket to out Customer Advocate team (billing) through this link: https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

They will be able to assist you and ask for additional information if necessary.