I am using Jira Service Management Cloud and often need to type text with colons, brackets, or parentheses in comments and descriptions. Currently, the editor automatically converts certain colon patterns into emojis, including the 💗 pink heart emoji. This can be disruptive when documenting technical issues or writing code snippets. I would like to know if there is: * An admin-level option per project to disable this automatic emoji conversion * Or a user-level option per issue to temporarily disable it Previous threads (like JRA-18566 and JRA-23620) mention similar issues, but either they were closed or insufficient solutions were suggested. Any advice, workarounds, or updates from Atlassian would be highly appreciated.

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“How can I disable automatic emoji insertion (like 💗 pink heart emoji) when typing colons in Jira C

Pink heart emoji

I am using Jira Service Management Cloud and often need to type text with colons, brackets, or parentheses in comments and descriptions. Currently, the editor automatically converts certain colon patterns into emojis, including the 💗 pink heart emoji. This can be disruptive when documenting technical issues or writing code snippets.

I would like to know if there is:

An admin-level option per project to disable this automatic emoji conversion
Or a user-level option per issue to temporarily disable it

Previous threads (like JRA-18566 and JRA-23620) mention similar issues, but either they were closed or insufficient solutions were suggested. Any advice, workarounds, or updates from Atlassian would be highly appreciated.

Accepted answers

Jeroen Poismans

Hi,

There currently isn't an option in Jira to disable the automatic substitution unfortunately. The tickets you are referring to are for Server/DC, but there is also a (long-standing) suggestion/request to include this for Cloud which you can upvote.

Good news, it appears to be In Progress :-)

https://jira.atlassian.com/browse/JRACLOUD-39164

All comments

Tomislav Tobijas

Hi @Pink heart emoji ,

Yeah... There's no option to disable this on a global or personal level. The only thing you could do is to use Ctrl+Z (on Windows) immediately after an emoji is auto-inserted to undo the conversion.
In Confluence, there's this account configuration you could use, but in Jira apps, there isn't something like that 😕

If someone has found a workaround for this, feel free to chime in.

Cheers,
Tobi

Jeroen Poismans

Hi,

Good news, it appears to be In Progress :-)

https://jira.atlassian.com/browse/JRACLOUD-39164

Tanguy NODET

Hello all,

I wrote a UserScript to work around this issue and effectively disable the emoji popup when typing a colon (`:`).

You can find it as a GitHub Gist here: https://gist.github.com/tnodet/0f4d85ed251b6b977ddd8197f64488d2

This works on Jira cloud, as of 2026/02/19.

To install the script:

1. Install the Tampermonkey browser extension (follow all installation instructions, especially the one to Enable developer settings / Authorize user scripts)

2. Open the raw Gist : https://gist.githubusercontent.com/tnodet/0f4d85ed251b6b977ddd8197f64488d2/raw/jira_hide_emoji_popup.user.js

3. This opens the Tampermonkey extension and asks for confirmation

4. Click on "Install"

The script should now be up and running. Check by navigating to your JIRA cloud instance: https://company.atlassian.net/jira. You should see a little red badge with a 1 on the Tampermonkey extension's icon.

Tampermonkey will automatically update the script (it will check for new updates daily by default). You can force an update check by clicking on the Tampermonkey extension's icon > Utilities > Check for userscript updates.

Enjoy!

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