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Camera AND screen option missing

victoria maria oharra

The option for camera and record is missing. It's not listed as an option I can pick. Is this because it's no longer a free option? The website states it should be available.

Devices: I tried a Mac and a PC

Permissions: gave all permissions

Reinstalling: done

Restarting computer: done

Here is a Scribe showing the options.

Accepted answers

All comments

Amanda Barber

Hi, @victoria maria oharra - it looks to me that your settings are correct. You'll select what [1] you want to share and then you can turn your camera [2] on or off (in your scribe, it shows as on), and then finally you can select if you want your audio [3] on/off and which audio input to use.

Brittany Soinski

Hey Victoria! Can you please share a little more information on what's not working? I see your camera bubble and the record button in the Scribe screenshots

victoria maria oharra

There isn’t an option for camera and screen record, the only options are full screen or camera only.

You can see my bubble but not when I record.

victoria maria oharra

the option for “camera and record” is not listed. That’s the problem.

you see the bubble but not in combination with the screen record.

victoria maria oharra

Here’s a screenshot of the App. Where is the “camera and record screen” option?

Amanda Barber

Okay, so it sounds like your settings may be correct. Does the bubble appear on the screen before you start recording?

victoria maria oharra

Yes, but then it disappears. Again, shouldn’t it list the “camera and record” option? It’s not there.

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