Email Helpdesk Default Assignee?

Question

Hi,

I wanted to try "Email Helpdesk" and struggle over one small Issue. Is it possible to add projects without an assignee to a service? We have several agents handling the issue and therefore not want to assign it by default.

Cristina Ramos · Answer

Hi Alex,

The feature you requested has been implemented in the latest version of helpdesk for JIRA.

You can download version 1.7.1 (JIRA 7+) or 1.1.1 (JIRA 6.1-6.4), on the release notes you can find the feature described:

Allow "Unassigned" as default assignee if JIRA's configuration allows it.

nsacerdote · Answer

Hi Alex D,

Currently we don't allow to add projects without assignee to a service. This is a feature that we plan to add in the future.

unknown · Answer

Hi Alex,

I hope I have understood this correctly, you could circumvent the one person default Assignee issue by creating a group email that encapsulates all of the agents' email addresses, which is used as the default Assignee for all Email Helpdesk projects.