Can't use loom

Question

I have been a subsciber to loom for several years and today I tried to record a video and it says I can no longer record videos.

You have macOS 10.15.7. The application requires macOS 12.0 or later.

Do I need to cancel Loom now since I can no longer use it?

Shalini Pradhan · Answer

Hello @John Hansen ,

Good day! Welcome to Atlassian Community :)

I hope the answer and information shared by @Brittany Soinski helped. If you still need assistance, please create a ticket here: https://support.atlassian.com/loom/ or let us know, we will create a support ticket for you. All we need is the cloud site URL for creating the ticket.

Thank you

Brittany Soinski · Answer

Here is a help article with more information: https://support.atlassian.com/loom/docs/loom-device-compatibility/

If you need support, please contact our support team here: https://support.atlassian.com/loom/

Kristian Walker _Adaptavist_ · Answer

Hi Jon,

I have clicked the Request Assistance button for you to flag your request to Atlassian support so that a member of the Atlassian Support Team can review this request for you.

I hope this information helps.

Regards,

Kristian