please downgrade one account to free creator Life

Question

Good afternoon,

Could you please downgrade my manager - Laura's account to creator life? we only need one admin account.

It says Laura's account will be downgrade on 1/9/2027. We would like it to be downgraded now to avoid the extra account charges.

Please assist. Thank you!

Prachi Bolar · Answer

Hello @Susan Zhong ,

Welcome to community :)

Creator Lite seats are always free, and an Admin of the workspace has to make this change.
Details here : 
Loom Billing FAQ | Loom | Atlassian Support

1. Prerequisites

* You must be a Workspace Admin in Loom.
* Your workspace must support Creator Lite roles:* Available on Starter (free) and Business plans.
* Not available on Enterprise plans (Enterprise uses “Members” instead of Creator/Creator Lite).

2. Steps to downgrade one account to Creator Lite (free)

* Log in to Loom
Go to Free screen recorder for Mac and PC | Loom and sign in with your admin account.
* Open Workspace Settings* Click your workspace name (usually bottom-left or top-left, depending on UI).
* Select Workspace Settings.

* Go to Members / Users* In Workspace Settings, open the Members, Users, or People tab (name can vary slightly).
* You’ll see a list of all workspace members with their roles: Admin, Creator, Creator Lite, Viewer, Member, etc.

* Find the specific user* Search for the person whose account you want to downgrade (by name or email).
* Confirm that their current role is Creator (paid).

* Change role to Creator Lite* Next to their name, click the role dropdown (e.g., “Creator”).
* Select Creator Lite.
* Confirm/save if Loom prompts for confirmation.

* Once changed:* That user becomes a free Creator Lite.
* They keep access for the remainder of the billing cycle as a paid Creator, then are effectively only counted as a free Creator Lite going forward (Loom notes that downgraded Creators retain Creator access for the rest of the cycle).

* Verify billing impact* As Admin, go to Workspace Settings → Plan & Billing.
* Check:* Number of Creators/Admins (billable seats).
* Number of Creator Lites (should be free seats).

* The downgraded user should now appear under the free Creator Lite seats.

3. If you don’t see “Creator Lite” as an option

You might be in one of these situations:

* On Enterprise plan* Enterprise uses Members/Admins, and Creator Lite roles are not offered.
* You won’t be able to convert a single Member to a free Creator Lite; that’s a plan limitation.

* Atlassian-billed Loom (integrated with Atlassian)* If your Loom profile says “Your Profile is linked to Atlassian” in Personal Settings, most plan and seat changes are managed via Atlassian billing:
https://admin.atlassian.com/billing
* You can still change user roles inside Loom, but total paid seat count ultimately reflects in Atlassian billing.

But yes incase any issues please reach out support here : https://support.atlassian.com/loom/

Thank you,

Prachi

Susan Zhong · Answer

Thank you, Amanda!

Amanda Barber · Answer

I'm assuming you've already paid for an annual subscription for her account. You'll want to connect with billing support at https://support.atlassian.com/loom/