Disable user

Stuart Smith_ffrgib

we are trying to disable a user and keep getting the following message:  

 

can't deactivate this account.

The account for __________ can't be deactivated becuase: User is last billing contact of a transaction account that has one or more active entitlements.

 

What are the specific steps to resolve this??

Brant Schroeder

@Stuart Smith you will need to add an additional billing contact.  I would suggest adding two.  You can follow the KB here https://support.atlassian.com/jira/kb/how-do-i-add-a-technical-or-billing-contact-to-my-account/ 

If you do not know of anyone on your team who can add billing admins you will need to contact Atlassian support https://support.atlassian.com/contact/