How is the "Groups" field used?

Question

Under the "People" section in a Jira Service Desk (Data Center) issue there is a field named "Groups" that I don't know the purpose of or how to use. When I edit it and attempt to enter a value, no match is found, so I guess I have no groups configured. I'd like to know how to configure groups and to know the value of indicating a group on an issue. Thanks!

Marc -Devoteam- · Answer

Hi @Payne

The field is for sharing requests with groups within your Atlassian Cloud setup.

If those groups have a role on the project.

This kind of serves as a team of people to share a request with, so you can see it as a group assignment.

Payne · Answer

Thanks to Marc and Susan, but I think this is something different. We do currently use groups for access control, but this seems to be something different. "Groups" is a custom field with the description, "Stores the groups that are associated with a service project customer portal requests. This custom field is created programmatically and required by service project."

As Marc suggested, we could remove it from our screens, but more so, I'd like to know its intended purpose and how to use it, as it may be useful to us.

Thanks!

Marc -Devoteam- · Answer

Hi @Payne

This is a field in your instance, if it doesn't serves any purpose remove it from the screens.

If you add user groups in User and Roles, then you can share the issue with this group.

See; Share requests with groups from the issue view in the linked page.