Duplication of Tickets which are registered through e-mail.

Question

We are facing an issue of multiple tickets being generated continuously through one e-mail until we remove them from the mailbox personally, this has happened with different e-mail ids.

The frequency of this issue has increased over the last 10 days.

Eg. Tickets:

Case 1 : SAPECC-1300

SAPECC-1299

SAPECC-1298

SAPECC-1297

SAPECC-1296

SAPECC-1293

Case 2:

SAPECC-822

SAPECC-846

SAPECC-844

SAPECC-843

SAPECC-842

SAPECC-841

Case 3:

SAPECC-863

SAPECC-864

SAPECC-866

SAPECC-867

SAPECC-868

Ananda · Answer

Atlassian confirms this is a bug

Ananda · Answer

Thanks John,

I have raised a ticket with Support and also received the same feedback as provided by you, have made the changes, will observe the same and see if the problem goes away

JohnA_xb3t2l · Answer

Hi Ananda,

From reading the description of this problem the following knowledge base article comes to mind: https://confluence.atlassian.com/display/JIRAKB/Duplicate+Issue+Creation%2C+Comments+or+Notifications

So, I would suggest that you check the logs to see if the error message noted in that article is contained anywhere, and if not then Iw ould suggest you open a ticket with Support so we can investigate this issue further for you.

All the best,
John