Unable to open Trello app

Question

I have been using the free Trello app for years, for my sewing business.

Since setting up the app my email has changed, and I do not remember the password used to set it up Trello

My Trello account was called SewRobe. Can the years of customer names and details be retrieved?

Today I found the app would not open just direct me to Atlassian

I look forward to your assistance

with thanks, Anne

Trudy P Claspill · Answer

Hello @Anne Yates

Welcome to the Atlassian community.

When was the last time that you accessed Trello with that account? I ask because Atlassian has policies about inactive accounts (no activity for 90 days) and dormant accounts (no activity for 2 years).

Do you have more than one account that can be used to access and administer your Trello boards?

Carlos Garcia Navarro · Answer

Hi @Anne Yates ,

I'd recommend to contact Support, since the email address has changed, and the password isn’t remembered. Can you use this form to report the issue? https://support.atlassian.com/contact/#/