Trello Down Again?

Question

I was using Trello as normal but now the webapp just has lists vanishing as I make them. If I make the list on my phone app, it doesn't sync.

So is this Trello down again?

Honestly, this is a bad time for this kind of stuff cause I just cleared most of my cards so I can just start again elsewhere.

Rishabh S · Answer

Hi Misha 😊,
I hope you’re doing well, and welcome to the community!

I’m sorry to hear you’re experiencing trouble with Trello. I want to reassure you that, at this time, we haven’t received any reports of widespread issues affecting Trello lists or cards. It’s possible that the issue may be isolated to your device or setup.

To help resolve this, could you please try the following steps:

1. Check for Automations:There might be an automation set up that’s moving cards to other boards. Please review your automations and consider disabling any that could be affecting your cards.

2. Clear Cache and Cookies:If you’re using Trello in a browser, try clearing your cache and cookies, or use a different browser. Sometimes, old cache data can cause unexpected issues.

3. Reinstall or Re-login to the App:If you’re using the Trello mobile app, try reinstalling it, or simply log out and log back in. This can often resolve sync issues.

4. Check with Other Board Members:Ask other members of your board if they’re experiencing similar issues. If not, the problem may be specific to your device, and further troubleshooting there could help.

For more detailed troubleshooting steps, you can also check out our guide here:Troubleshooting | Trello | Atlassian Support

If you continue to experience trouble after trying these steps, please let me know with a few more details about what’s happening, and I’ll be happy to assist you further.

We do provide support for our products through paid plans. Please visit this page for more details. https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html

Thanks again for your post! 😊

Misha Gerrick · Answer

On second thought, I'm moving on. Been with Trello since it started, but I don't like that the lack of support is supposed to be an upsell for an app I've been using. You want my money? Act like I can trust you with my money.