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How to get authenticator code if I already have authenticator set up on another phone

Micheal Rabon

I had an authenticator set up on another phone, and got rid of that phone during an upgrade...

now, when I go to Atlassian's site to try to set up authenticator, it says it's "enabled" and I can't click on anything to get a new code to scan.

How on earth do I get this to reset so I can put it on a new phone?

Accepted answers

Brant Schroeder

@Micheal Rabon if you no longer have access to your authenticator app you will need to use your recovery key as specified here: https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

I am assuming that you do not have that so you will need help from support. I have escalated this request to support. They should be able to help you.

All comments

Brant Schroeder

I am assuming that you do not have that so you will need help from support. I have escalated this request to support. They should be able to help you.

Micheal Rabon

I was able to go through the reset process and have access now.

But I'd like to remove the current authenticator, so I can then set up authenticator on my new phone. But there is no option to reset the authenticator.

Screenshot 2025-12-19 at 11.01.36 AM.png It just says authenticator is "enabled" and does not give me an option to actually edit it.

Brant Schroeder

@Micheal Rabon You will need to follow the instructions here https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

If you are using an account managed by your company you will have to work with your IT team setup authenticator again. (I am assuming that this is not the case)

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