Failed to assign Project Lead on Project Setting - User&Role page even if the engineer was included

Question

Failed to assign Project Lead on Project Setting -> User&Role page even if the engineer was included into this SD

Fazila Ashraf · Answer

Hi @Giselle

Welcome to community!

Could you explain more about the issue?

What is the error/observation that prevents from setting the project lead?

Does the user have JSM agent license?

Ethann Collins · Answer

This usually happens because being added to a Service Desk doesn’t automatically give a user the permissions needed to be a Project Lead. Make sure the engineer is added as a project user (not just a customer), has the Project Administrator permission, and is an active, licensed Jira user. Once those permissions are in place, assigning them as Project Lead from Project Settings should work normally.