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How do I turn off email notifications

Kevin Molloy

Our production instance of JIRA is sending out multiple email notifications for every activity.

How do I turn off email?

Accepted answers

Kevin Molloy

All fixed now, phew.

All comments

Marcus Silveira

Hi Kevin,

You can simply change the notification scheme on your project administration screen or you can disable the whole outgoing mail server, stopping JIRA from sending any emails.

Hope this helps,

Marcus

Kevin Molloy

Thanks, but it's the whole JIRA system.

Marcus Silveira

Ok Kevin.

Depending on your JIRA version you should have a Disable button to stop the outgoing mail server (JIRA 5.2.x). If you don't have the Disable button, you'll need to remove the whole mail server configuration.

Kevin Molloy

Hi Marcus

A disable email button would have been wonderful but we are not yet on v5.2.

anyway, the mystery of multiple emails has now been solved.

https://confluence.atlassian.com/display/JIRAKB/Duplicate+Issue+Creation%2C+Comments+or+Notifications

Kevin Molloy

All fixed now, phew.

Anshul Monga1

In my case, despite disabling all notifications and disabling SMTP details whenever a new ticket is created via incoming email; the sender gets an email notification.

I want to disable this auto email notification. Can anyone help ?

Mark O.

What's the point of posting a link if Atlassian is going to break it without a redirect? This question is no longer answered

Marcus Silveira

Hey Mark,

Seems the new link for this doc is at https://confluence.atlassian.com/jirakb/duplicated-issue-creation-comments-or-notifications-280068481.html