Confluence Site Deactivated – Request for Reactivation and Data Recovery

Question

Hello,

My Confluence Free Plan site has been deactivated due to inactivity.
I can log in to my Atlassian account, but the site URL is no longer visible anywhere, so I cannot access my Confluence space.

Please locate my site using my account email and reactivate it.
I urgently need my Confluence space and all its data restored.

Request ID: 82e4084288ea4eddb7ef6338d295a3f7
Email: aydia2127@gmail.com

thank you.

Trudy P Claspill · Answer

Hello @Sangwook Han

Welcome to the Atlassian community.

The option to recover the data will depend on when the subscription was deactivated.

There is a grace period after deactivation when the subscription may be reactivated and the data recovered. That grace period can be as short as 15 days or as long as 60 days depending on your various subscription plans for products on that site.

When was your subscription deactivated?

Mohamed Benziane · Answer

Hi,

You can follow this KB to reactivate your subscription.
Reactivate a subscription | Atlassian Support