Welcome to the Skills EAP

Alfredo Huitron

This article is only relevant for customers that have signed up for the Rovo Skills early access program (EAP). If you’re interested in joining the EAP, you can sign up using this link.

Welcome to the Rovo Skills EAP (early access program)! Thanks for signing up and helping us make Rovo more powerful than ever. This document is designed to help you understand exactly what you’ll have access to as part of the Rovo Skill EAP and how you can get the most out of this new functionality. All the skills listed on this page are in addition to existing Rovo Chat capability.

What are skills?

Skills allow Rovo to perform a task really well – skillfully you might say. Technically, skills include a prompt for Rovo to provide a consistent output using defined inputs.

Just like when a person has a skill, it means they can do something consistently and effectively, Rovo can now do the same by using these packaged instructions to execute on a task.

How to trigger skills

For now, to trigger a skill, you’ll need to type out the slash command in your prompt when you’re chatting with Rovo. We're working on making some magic happen in the background, so in the future we’ll assume the skill you want to use based on the intent of your prompt. What does that look like?

Here’s an example:

Right now, you need to type a slash command to trigger a skill.

  “Hey Rovo, /draft-release-notes for this release”

In the future, you can write your prompt however you like and we’ll trigger the skill that best helps you.

  “Hey Rovo, I need a release note for this work item.”

Note: In the future, you’ll also be able to trigger multiple skills in the same prompt to achieve increasingly complex tasks. In the meantime, Rovo is limited to triggering one skill per prompt. You’ll need to trigger the skill explicitly in each prompt, if you want to have a multi-turn conversation.

What skills are available right now?

We currently have 11 skills available for you to test out with Rovo. They cover a handful of work areas, from creating work items and writing release notes to tracking progress and managing Jira admin settings.

 

Skill name	Slash command	Example prompt	What to expect	Requirements
Summarize release	/summarize-release	/summarize-release for [release name].	Rovo will generate a Release summary which will include the health of the release, and more details like: Number of work items in the release and their status Related blocked work Overdue work This skill is designed to work with the Releases also known as Fix versions in Jira. How to set up releases	Apps: Jira Plan Any Collections: Software Permissions: User
Create release	/create-release	/create-release in [space name] for our latest app update.	Rovo will create a new release based on the description you provided, or it will infer a release based on the work items available in your backlog. This skill is designed to work with the Releases also known as Fix versions in Jira. How to set up releases	Apps: Jira Plan: Any Collections: Software Permissions: User
Draft release notes	/draft-release-notes	/draft-release-notes for [release name] make sure to highlight the improvements to performance	Rovo will write release notes for the release name you provided. It will consider any additional instructions relating to what you’d like it to cover in the release notes. Once Rovo finishes writing, you can choose to directly publish the release notes to Confluence. This skill is designed to work with the Releases also known as Fix versions in Jira. How to set up releases	Apps: Jira, Confluence Plan:  Any Collections: Software Permissions: User
Write status update	/write-status-update	/write-status-update for [work item] OR /write-status-update for this project [Atlassian Project] over the past week	Rovo will generate a status update that covers recent activity, highlights, and flagged risks. If you’re using Atlassian Projects, you’ll have the option to publish the update directly to the Status updates view in the Projects directory.	Apps: Jira, Confluence, Projects (optional) Plan: Any Collections: Teamwork Permissions: User
Update work items	/update-work-items	/update-work-items [work item key] and change the assignee to [@name]. OR /update-work-items [work item key] and change the status to done. OR /update-work-items on this board [link to Jira board] based on this video [link to Loom video]	Rovo will make the desired change to the work item you provided (or a work item you’re viewing). Rovo can update the following fields of a work item: Status Assignee Description Environment Summary Comment Labels Parent Priority Due date	Apps: Jira Plan: Any Collections: Teamwork Permissions: User
Explain next status	/explain-next-status	/explain-next-status for this work item. /explain-next-status for ABC-123. This skill can also be triggered directly from the Status menu on a work item which will not require you to type a prompt.	Rovo will provide a list of available statuses for a provided work item (or work item that’s being viewed). It will also explain any requirements that need to be satisfied in order to transition to any of those statuses, with the goal of helping users progress their work items through workflows.	Apps: Jira Plan: Any Collections: Teamwork Permissions: User
Get data insights	/get-data-insights	/get-data-insights about how many deployments occurred in each environment type in the last 30 days.	Rovo will generate a chart and provide insights based on inputs you provide. You need to specify exactly what you want insights on, like the Jira space name, the user, or teams that you're interested in. For now, the skill can’t provide results for broad queries like “tell me about my team”. See exactly what you can track with this skill below this table. Note: this skill doesn't yet support custom fields, or sprint and board data. So you might not be able to map your insights to a specific sprint or board.	Apps: Jira, Jira Service Management, Customer Service Management, Goals, Bitbucket Plan: All paid editions Collections: Platform Permissions: User
Find Jira settings	/find-jira-settings	/find-jira-settings to help me configure workflows.	Rovo will provide instructions on where to go to find specific Jira admin settings and a direct link to the right settings page. Note: this skills doesn't yet read your context, so you can't ask it about things on your screen.	Apps: Jira Plan: Any Collections: Teamwork Permissions: App admin
Manage Jira permissions	/manage-jira-permissions	/manage-jira-permissions and help me understand why [@name] can’t access these work items [work item key(s)].	Rovo will use its knowledge of permissions and access in your organization to help you troubleshoot on behalf of your users.	Apps: Jira Plan: Any Collections: Teamwork Permissions: App admin
Assist Jira plans	/assist-jira-plans	/assist-jira-plans and help me add dependencies between work items	Rovo will help with variety of tasks that help you manage and update a Jira plan including: Analyze and provide a summary of a plan’s progress. Add work items to a plan Add dependencies between work items Remove dependencies between work items Enable release Create space level release Create program board Retrieve and show program boards Delete program board Update work sources by adding or removing Jira spaces or boards This skill is designed to help you work with Jira plans. More on Jira plans	Apps: Jira Plan: Premium or Enterprise Collections: Teamwork Permissions: User
Search Assets data	/search-assets	/search-assets show me all the laptops assigned to me	Rovo searches the Assets database for relevant schemas, object types, and objects and determines the most appropriate data to match the query. It will return the information in the from of a text response.	Apps: JSM Plan:  Premium, ENT + STD from January Collections: Service Collection Permissions: Inheriting Assets Permissions (users will only be able to fetch data that they have access to in Assets UI) Note: as Assets are being rolled out as a separate App these requirements will change.

What can you measure with the /get-data-insights skill?

 

Apps	Available Metrics
Jira	Work item count Sum of story points Lead time Average age of work items Count of work items created vs completed Average time in current status Work item cycle time Work item list
Jira Service Management	Count of SLAs 90th percentile of SLA elapsed time Average elapsed SLA time Median elapsed SLA time
Customer Service Management	Average deflection rate Average resolution rate Count of conversation channels Median time to resolution Total message feedback values
Bitbucket and any 3P connected DevOps tools like Github, Gitlab, Circle CI, jenkins, etc.	Count of deployments / deployment frequency Count of pull requests Count of commits Cycle time - PR PR list
Goals	Count of Atlassian goals Goals list

Fazila Ashraf

Thank you @Alfredo Huitron ! Will these skills also be available to be added to an agent?