Transition screen not appearing for certain user

Question

In my workflow, I have screen that appears when an Approver hits the approve button.  The screen allows the Approver (who is in HR) to add salary information.  This user has Admin rights and approver rights.  Other folks within HR get the screen to appear during that transition but not the one person that I actually need to get it.  I have looked at all the workflow settings, user roles and permissions and can't figure out why he doesn't see it.

Marc -Devoteam- · Answer

Hi @Michelle LASP

Welcome to the community.

1st question, has the related user been granted a JSM license?

John Funk · Answer

Hi Michelle,

Can you share a screenshot of your Workflow? Do you have multiple transitions to the to status or just one? Are you using any third party workflow apps? What type of project is this? Company-managed? Team-managed? Jira Software? Jira Business? JSM?

Vamsi Kandala_mo9mt9 · Answer

Hi @Michelle LASP

Is there a way you can send the screenshot of the transition to 'Approve' status and the workflow post-functions (if any)?  Are there any properties set to the transition or the status?

Also, do you have any marketplace plugins like Jira Misc Workflow Extensions (JMWE) etc?

As a suggestion, you can actually hide the 'Approve' button to other users and show it up for certain users (in this case, the HR person) only.

Thanks,
Vamsi