I'm getting an "unsupported field encountered: binary" error when trying to restore my JIRA backup?

Question

(SOLVED BELOW.   I just wanted the community to be aware as it took me a full day in support to find out).

In JIRA, I was trying to Restore one of my Backups and I was getting the error:

java.lang.IllegalArgumentException: Unsupported field encountered: binary

None of my backups from the past 2 weeks were able to be imported with Restore Backups as I kept seeing this error.

Yusuf Tran_tez4sg · Answer

this no longer works unfortunately, after deleting those lines (2) I get the following: There was a problem restoring ActiveObjects data for the plugin. Importing table AO_3C6513_XPORTER_SECURITY failed. Please check the log for details.

Jean-François FORGET · Answer

Hi, I get something similar. I want to import project from JIRA cloud backup to JIRA server but i get a non explicit error like this: There was a problem with the SAX parsing of the file 'my_jira_backup_file.zip' when performing a project import. org.xml.sax.SAXException: Unrecognised AO Data Type at com.atlassian.jira.imports.project.ao.handler.ChainedAoSaxHandler.endNestedElement(ChainedAoSaxHandler.java:231) at com.atlassian.jira.imports.project.ao.handler.ChainedAoSaxHandler.endElement(ChainedAoSaxHandler.java:195) at com.atlassian.jira.imports.project.ao.handler.ChainedAoSaxHandler.endElement(ChainedAoSaxHandler.java:148) etc... So i dedide to install a fresh test JIRA server instance to last version (7.2.4) to try restoring my cloud backup. Then i got the same message as you describe. I just removed the line with binary information located at the end of the activeobjects.xml file in the JIRA cloud backup. It works and i can import a project from the JIRA cloud backup to my runing JIRA server instance! Hope it help...

Radek Karaffa · Answer

Big thanks for your investigation. Today I lost half-day for this problem.

I have Xporter 4.1.1, upgrade not fixed this bug, problematic field was not removed.After remove Xporter tables from backup JIRA restored fine.

I was try install Xporter back, config it, add templates and create a few exports. After that, none "binary" exists in Xporter tables in new backup of Jira.