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Recover Trello account after SMS no longer supported

Emmanuel Gautier

Hello Atlassian Team!

I am currently locked out of my Trello account due to a legacy SMS 2FA. I am getting the below message:

Legacy Trello-only two factor authentication over SMS is no longer supported. Please enter a backup code or contact support to recover your account.

The contact support me redirect me to the community here.

Could you please help me?

Thanks

Accepted answers

Sakshi Verma

Hi Emmanuel

I understand that you're having trouble logging into Trello because it's asking for a legacy Trello 2FA code and .I've started the process to remove 2FA from your account. You should soon receive an email notifying you that the recovery process has begun.

You'll receive a second email with a link to recover your account.The recovery link in the second email will expire in 12 hours. Please click the link and enter your password to disable two-step verification.

Thank you !

All comments

Alex Koxaras -Relational-

Hi Emmanuel and welcome to the community,

Since you were redirected on the community, I will pressume that you have a free trello instance. I've pinged an Atlassian Support Engineer and you will hear from him within 2 business days.

Emmanuel Gautier

Hi Alex,

I confirm that I have a free trello instance.

Thanks for your help.

Sakshi Verma

Hi Emmanuel

Emmanuel Gautier

Hi Sakshi,

I confirm that I have now access again to Trello.
Thanks for your help

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