[URGENT] All board content suddenly disappeared – data loss issue (Need restoration)

Question

Hello, Trelo Support Team,

All the content on the Trelo board suddenly disappeared without any action.
All cards, lists, descriptions, and information are missing.

I can't do anything because my information that I've been collecting for years has disappeared.
I'm so sad.

All the boards are missing, so I don't have a link.

You have already tried:
- Check archived cards and lists
- Checking the Closed Board
- Searching for all boards and cards
- Transition of workspace
- Log out and log in again
- Use a different browser / non-intelligent mode
- Clear Cache
- Use desktop apps and web versions

Nothing worked and my board is still completely empty.

This is not a case of me leaving the board or keeping it.
This is *data loss problem* and data is critical.

Please check the backend log of my account/bulletin board and help me restore it to the previous state if possible.

Thank you so much.

Nivedhya Vikram1 · Answer

Hi @zxzxzzzz1 ,

I am raising a support ticket to assist you further with this issue.

zxzxzzzz1 · Answer

It feels completely wiped out, like everything has been reset. It’s as if it was initialized from scratch. I’m so sad because my precious information is gone. ㅜㅜ

Nivedhya Vikram1 · Answer

Hi @zxzxzzzz1 ,

We experienced a partial outage last Friday, which might have affected your access. The issue has since been resolved. Are you still encountering any problems?