nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How often do Service Desk automations run?

tipyn

I am setting up automations in Service Desk 2.5. I don't see anywhere that shows how often these new automation rules run? Does anyone know?

In the 3rd party automation plugin, you could set cron schedules for automations to run every five minutes, for example.

Accepted answers

Timothy

Automation in Servicedesk is event triggered. No?

All comments

Timothy

Automation in Servicedesk is event triggered. No?

ɹǝʞɐq pɐɹq

Currently the automation rules are all event driven.

In the future we may consider some time based one but most likely this be "quasi event drive" eg run a rule when a ticket has not changed state after 3 days. The quasi event here is "hasnt changed state for 3 days" even if in implementation terms if "periodic" checks

tipyn

Ah is it? Ok, that answers my question. Cheers

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk