Stop from assigning somethings that's already assigned

Steve Chavez

I tried to find this and just end up getting all kinds of articles that don't answer the question.

How can I make JIRA inform a user that something is already assigned?

Here's what happens:
- User (Bob) assigned a ticket to himself and begins working on it
- User (John) sees the ticket is opened because JIRA doesn't refresh the dashboard quick enough, so he assigns the ticket to himself

Now 2 people are spending time on something because neither of them know that they're both working on it or researching it.

How can I make it so something like this happens:
- User (Bob) assigned a ticket to himself and begins working on it
- User (John) sees the ticket is opened because JIRA doesn't refresh the dashboard quick enough, so he ATTEMPTS to assign it to himself, but instead gets a message stating 'this ticket is already assigned' or 'this ticket is already assigned, do you still want to assign it to yourself?'

Thanks a lot for your time.

Renjith Pillai

Wow! Real agile team.

Yeah, this could be achieved.

1. Remove all users, roles and groups from 'Assign Issues' permission from the permission scheme (this will get rid of the 'Assign' button in the issue)

2. For the workflow associated with the issue-type, add a new transistion called 'Self Assign' in all the states that you expect users to do a self assignment with the following conditions

2a. Pre-condition : Assignee field should be empty

2b. Post-Condition : Assign issue to Current User

2c. No screen for transistion

2d. Destination status is the same status from which the transistion is initiated.

3. So once the issue is assigned to someone, no one else will get the 'Self Assign' transistion due to the pre-condition.

Hope this helps.