Unable to change email address – verification code not received

Question

Hi everyone,

I’m trying to update the email address on my Atlassian account. My current account is still linked to an old email address which is no longer in use.

I’ve attempted multiple times to change it to my new email address, but I never receive the verification code that is required to confirm the update: no matter how many times I request it.

Does anyone know how I can resolve this issue or how to proceed when the old email address is no longer accessible?

Thanks in advance!

Deisy Amelsbeek · Answer

So what can I do if the e-mail is cancelled (because the domain is cancelled that was attached to it)? And I can not use is anymore because it just don't excist anymore?

Gaurav Kataria · Answer

The verification code always goes to the original email to ensure that the account is not hijacked

https://support.atlassian.com/trello/docs/recovering-your-trello-account/

Why can't you change my email address?

For security reasons, we cannot change the email address associated with your account. If we were allowed to change your email address, this would expose your account to "social hacking." Social hacking is when someone pretending to be you sends us an email asking us to change the email address associated with your account, thus giving the hacker control of your account.