Assistance Required for Migrating Data from Salesforce to Jira

Question

Hello Community,

We are exploring the possibility of migrating data from Salesforce to Jira as per our user requirements.
We request your guidance on the recommended approach, supported tools, and any best practices for performing this migration.

Specifically, we would like to understand:

* Available Atlassian-supported methods or third-party tools for Salesforce → Jira migration

* Supported data types (issues, attachments, comments, activity history, etc.)

* Any limitations, prerequisites, or known challenges

* Recommended documentation or migration guidelines

Kindly assist us with the above details. Please let me know if any additional information is needed from our side.

Thanks in Adavnce,
Raju

Diana_Architect_ZigiWave · Answer

@V N Raju Vallabhaneni hi. May I ask the type of data you want to migrate? Something specific? Just asking, anyway, i'd like to propose another alternative 3rd party solution that might help you with the migration - ZigiOps. (you can find it in the Atlassian marketplace). It can be used for migrations, too, not just integrations. It's 100% no-code, does not store any of the data transferred b/n the systems, the migrations happens in batches (very fast) and you can tailor it to fit your case's specifics. Feel free to contact the team, if you want to know more about how it would execute the migration.

Regards, D.

Javier Pozuelo -Exalate- · Answer

Hi @V N Raju Vallabhaneni, I’m the Community Manager at Exalate.

Jira doesn’t provide a built-in way to migrate Salesforce data, so most teams end up using a connector or writing API scripts. Moving basic fields could be easy, but once you need comments, attachments, you generally need something that can manage more complex mapping.

One important limitation to keep in mind: Jira Cloud does not allow modifying an issue’s official history log. That’s a Jira platform restriction. If you need to bring historical activity from Salesforce, the usual workaround is to store it in a custom text field, the description, or as a comment.

You can use a connector like Exalate for these migrations because it supports syncing Salesforce Cases, comments, attachments, and custom fields into Jira with flexible mapping. Plus, the bulk Exalate option helps you bring over lots of records at once, making the migration smoother and a lot less manual.

If you have any questions, regarding Exalate. Feel free to ask them in the Exalate community.

Good luck with the migration!

Aaron Pavez _ServiceRocket_ · Answer

Hi!

What exactly do you want to move to Jira? Or do you want to connect Jira and Salesforce and move data between a work item and a Salesforce record?

I recommend

https://marketplace.atlassian.com/apps/1214214/connector-for-salesforce-jira

Great support and great engineers.

Regards!