we can not logging by using the email : "HTO NOC Team" <HTONOCTeam@htoman.com>
also the authentication code can not be received , can you support to sharing another method to access ?
Hello @Ahlam Al Balushi
What error message do you receive? Possible cause of you not receiving the email is because your email has been added to the supression list from Atlassian.
Hi @Ahlam Al Balushi
As mentioned by @Nikola Perisic , you address is probably on a suppression list.
Are you the Org admin of your instance, if not contact your admin to see if they can unblock you or you would need to raise a support ticket.
@Marc -Devoteam- @Nikola Perisic I’m following up regarding the user account for our team HTOMNOC, associated with the email address HTONOCTeam@htoman.com.
We successfully reset the password; however, we have not received the authentication code required to complete the login process.
Thank you for your assistance.
No, we cannot do that, because we are not employed by Atlassian. For this contact Atlassian support.
@Product Development kindly support us to get the authentication code for HTONOCTeam@htoman.com account
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