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We have over 100 projects. Do we need to create an email address for each project so we can reply to the email to create a comment?

Nicole Ritter

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Nic Brough -Adaptavist-

No.

All the standard email handlers look at the subject of the email to see if there is a JIRA issue reference in it. If there is, they comment on the issue that matches. They don't care about the email addresses.

The email address per project is only needed for the create issue from email, not the comment.

Nicole Ritter

I understand. Thank you. Would you still follow the same setup procedures found here: https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email for the mail handlers?

Nic Brough -Adaptavist-

Yes, that's where I'd point you for instructions :-) You don't *need* one email per project, unless you do genuinely have a need to accept email for every project.

Nicole Ritter

Thanks again. No, we just want to have our JIRA uses be able to reply to the email to post a comment versus logging into JIRA, going to that ticket and posting a comment.