I am receiving automated voice calls via Jira Service Management / Opsgenie alerts on the phone numb

Question

I previously requested deletion of my personal data (phone number +37444811188) and received confirmation that a data-deletion request had been submitted. Despite that, I continue to receive automated phone calls from Jira Service Management. These repeated calls are causing significant disturbance. I have attached screenshots documenting the recent calls and call timestamps. Please urgently: Confirm that my phone number +37444811188 has been fully removed from all Atlassian systems, projects and integrations that could be generating these calls. Provide written confirmation of removal and the effective date. Explain what additional steps you will take to prevent further communications to my number

Taliah15 · Answer

Your phone number +37444811188 should be fully removed from Atlassian systems within 30 days of deletion requests unless kept for legal or business purposes. If you continue receiving Jira Service Management calls, this may signal incomplete removal or use in integrations. It’s essential to have written confirmation from Atlassian support that your number is deleted and to inquire about measures preventing further contact. Atlassian’s policy allows requests for deletion and emphasizes their commitment to blocking unwanted communications, but you may need to escalate through support channels for urgent resolution and confirmation. @Нарек Варданян

Alex Koxaras -Relational- · Answer

Hi @Нарек Варданян

This is the community and not Atlassian's support. The only thing that we can provide is advices on your problem. Having said that, did you or your manager (or previous manager) had setup opsgenie route calls with you as a member? Have your user/atlassian account been disabled? If not, then that could be a problem.

You could ask them to be disable, or to simply remove you from contact person or delete your phone: