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Ability to have internal comments between specific collaborators

Francisco Sanchez_7cej4c

The use case is the following:

When reviewing newly submitted ideas, PM/PO and selected Engineering leads should have the ability to comment on a given idea, but not expose the comment to other stakeholders, such as sales or support agents. Essentially a concept of Internal comment vs Public comment

Is there a way to do this?

idea comment.png

Accepted answers

Jet_m3qoex

Hi @Francisco Sanchez Currently, Jira Product Discovery doesn’t support true internal vs. public comments within the same idea — all comments are visible to anyone who has access to the project. I've noted this as an opportunity for improvement.

In the meantime, I recommend trying one of the suggested work arounds.

You could also use private Confluence pages linked to collaborate on ideas and link them to ideas in JPD

Hope this helps!

All comments

Mart Postma

+1 for this request

Asked for this a while ago too in this forum comment: link

We have published multiple roadmap views in JPD, but can't have a discussion on those published items in the comments because those will be visible to the "outside-world". A major limitation for us currently.

Daniel Pierce_ws9dpq

We manage this process by sepearting internal (team) communication from stakeholder communication using a marketplace app.

In short:

Communication between product and engineering happens in comments on the ideas and delivery tickets.
Stakeholders have access to a published version of the roamdap, without seeing the internal comments.
Stakeholders can ask questions and give feedback on the published roadmap to engage with the team.

Jens Schumacher - Released_so

Hi @Francisco Sanchez

I'm one of the founders of Released, the app @Daniel Pierce mentioned in this thread.

Providing a tailored view for stakeholders and the ability to comment and provide feedback separately from internal comments is what we designed the app for.

Our public roadmap is a good example of what the stakeholder view looks like.

Let me know if you have any questions.

Jet_m3qoex

In the meantime, I recommend trying one of the suggested work arounds.

You could also use private Confluence pages linked to collaborate on ideas and link them to ideas in JPD

Hope this helps!

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