how can I cancel Loom?

Question

Hi everyone,

I pls. need urgent help or advice with terminateing and deleting my account with loom, due to difficulty to the free version which ends in 3 days. I usually wanted to have a unlimited free version.

Anyhow, can anyone pls. let me know how and where to delete, terminate and cancel Loom in total?

the KI support says: 1. Go to Workspace Settings // 2. ( which I can´t see anywhere) select the plan and billing tab // Click on Manage subsricption to view, change or cancel current plan.

The free version is not active therefore no downgrade possible.

Thank you in advance

Brittany Soinski · Answer

https://support.atlassian.com/loom/docs/delete-your-account/

Valerie Knapp_gp7rpj · Answer

Hi @pkempf2902 , thanks for your post.

Please contact the Loom support here https://www.loom.com/login?redirect_after=%2Flooms%2Fvideos%3FcontactSupport%3Dtrue for help.

There is a link at the bottom of this page to submit a form asking for help. I have used this before and they are normally pretty quick to reply.

Best wishes