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Problems exporting EazyBI bar and line chart reports to PDF/PNG

dguschl

Hi,

Exporting to PDF/PNG, of a single report, using bar or line charts, is resulting in this error:

"We're sorry, but something went wrong."

If I'm exporting a complete dashboard containing those reports to PDF, it is working fine.

Switching to Table, Pie, Map or Gantt chart is solving the problem as well?

Just found out: adding "Name labels" in the pie chart is resulting in the same error - so it seems that it's just not working if name labels are part of the report?!

Any ideas anyone?

Dominik

(JIRA 6.1.7, EazyBI 2.3.3, PhantomJS 1.9.7, Windows 2008R2)

eazybi-web.log

Accepted answers

All comments

Peter Bengov

Try going to the logs. There should be more information there. The paths are:
- /var/atlassian/application-data/jira/log/eazybi-queues.log
- /var/atlassian/application-data/jira/log/eazybi-web.log

If this doesn't provide enough information for you - add the logs here so we'll try to help with analysis.

dguschl

I think I got it: 2015-01-29 15:05:34 +0100 FATAL: Java::OrgApacheBatikTranscoder::TranscoderException (null 2015-01-29 15:05:34 +0100 FATAL: Enclosed Exception: 2015-01-29 15:05:34 +0100 FATAL: Invalid byte 1 of 1-byte UTF-8 sequence.): And I remember there is an error on top of the settings menu that is complaining about some UTF-8 file encoding. So I guess that's it - I will try to fix that error and hope that will fix my export issues.

dguschl

Restarting the production system during the night, testsystem is looking good so far. I think your hint helped in solving it - Thanks! I will report the results tomorrow.

Jānis Vītums

If you still need any additional support please sent eazybi-web.log to email support @ eazybi.com and we will help you.

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