Confluence Cloud SSO broken - login does not work anymore

Question

Hello,

We are using Atlassian Guard with SSO login. Our SSO certificate expired and we cannot even log in to support.atlassian.net to contact technical support.

Our URL is ****.atlassian.net and my account is [email removed]. Using gmail login for the forum.

Do you know a way to contact atlassian support without log in the support portal ? Alternatively, do you know a way to bypass SSO login ?

Best regards

Stephane

Rilwan Ahmed · Accepted Answer

Hi @Stephane Rimbaud

Welcome to the Community.  
I have requested Atlassian Support to look into this post.

For future, please follow instructions given in the link below to bypass SSO.

https://success.atlassian.com/solution-resources/agile-and-devops-ado/platform-administration/implementing-a-break-glass-sso-bypass-with-atlassian-access

Angelie Stephens · Accepted Answer

Hi @Stephane Rimbaud !

I have raised a support ticket on your behalf using the information you provided. I have also edited your post to remove the contact details.

Our support team will be able to assist you further with this!