When I am trying to assign an incident to someone it's giving me "assignee cannot be set" error

Question

So, I am working in this project where the user when trying to assign an incident to themselves, they're getting this error. Although, the users have assign permissions for the jira tickets that would be created once they assign it themselves, they're still getting this error.
I don't know what's happening here!

Gor Greyan · Answer

Hi @Sneha Joseph

Despite what @John Funk suggests to check, which can be one of the reasons, please also check these points.

User has both “Assign Issues” and “Assignable User” permissions

Workflow transition doesn’t restrict assignments(Properties)

User is an agent (if this is a Service Management project)

John Funk · Answer

Hi Sneha,

Most likely the user is not an Agent - meaning they don't have a Jira Service Management User license. This is needed in addition to a Jira license.