Can't receive alert phone SMS

Question

Hi team,

I can't receive the ops alert SMS notification, but I can got a alert phone call from opsgenie. Could you please help check if there is anything wrong about my account? I'm using the current login account.

Best Regards

Jiaxin Tan

Jiaxin Tan · Answer

I have already set it up, it won't send any SMS, I used to have SMS notification but in past half year it doesn't work anymore

Valerie Knapp_gp7rpj · Answer

Hey @Swathi Acharya , can you or another Atlassian colleague check this out please?

Thank you

Fabio Racobaldo _Catworkx_ · Answer

Hi @Jiaxin Tan and welcome,

Please could you check that your user profile settings ?

Please check that an enabled SMS contact method and a matching notification rule under Settings > Profile Settings .

For more information please check the following article https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/

Hope this helps,

Fabio