Jira site stuck on “You’re almost there” screen (can’t access site)

Question

Hi everyone,

I’m currently unable to access my Jira site
When I try to open it, the page keeps loading and eventually shows this message:

I’ve tried refreshing, using incognito mode, and clearing cache, but the issue persists.

Interestingly, when I open my other Jira site and try switching to the errorsite, there’s no “Jira” option showing under the site list anymore.

Could this mean the site is currently down or my access has been revoked (eventhough I'm the project admin)?
Has anyone experienced this issue recently?

Thanks in advance for any help!

Fiana Marsha Marentek_1ai39x · Answer

1. How can I find out who the Jira organization admin is? Because when I open the Atlassian Admin settings and click the "User Management" button, it only leads me to the “Create Organization” page, so it seems like I don’t have access to an existing one.

2. Is it possible that my Jira project board was deleted? If so, is there a way to see who deleted it and possibly recover it?

Thank you!

Nikola Perisic_rh4g7m · Answer

No, you need to select four dots and select Atlassian Administration. But for this you need to an organization admin in order to see which apps are in your site. If Jira is missing, you would see the option to add the app.  If you are a site admin, this option would be greyed out.

You need to go here: admin.atlassian.com

Fiana Marsha Marentek_1ai39x · Answer

Thanks for the suggestion! Just to confirm, is this the correct section?