Need help with Account Access and Password

zachary.drach

Hi there, I’m hoping someone can help me recover access to my Trello account. I created it using my old company email address (zachary.drach@ge.com), but that email account has since been deleted. I don’t remember my Trello password, and when I try to reset it, the password reset email is sent to the old ge.com address, which I can no longer access.

I’ve tried using the Atlassian support form, but it asks for an Atlassian Cloud URL (like mysite.atlassian.net), which I don’t have since I’m just a personal Trello user. I also couldn’t find a direct way to submit a support ticket with a message box.

Is there any way to recover my account or transfer my boards to a new Trello account? I’m happy to provide any details needed to verify ownership. I really need my boards to be recovered and assigned to my new gehealthcare account. 

my old email is zachary.drach@ge.com and my new account is zachary.drach@gehealthcare.com.

Thanks in advance!

Tansu Akdeniz

Hi @zachary.drach 

Welcome to the community!

You don't use that email anymore

You may no longer have access to the email address associated with your account. This happens sometimes when you change jobs and aren't using your work email anymore. This can also happen if you delete your email account.

For security reasons, we are not able to change the email address on your account (see below). Your best bet is to contact your former employer directly and ask if they can help you reclaim your Trello account by temporarily re-opening your old email account.

Recovering your Trello account

How to update your Atlassian account email addresses

If needed, please contact support via Atlassian Support portal If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing