Client access to internal JIRA Instance

Question

Hi, we are creating an external client support website and want to give the client the capability to query their support tickets which will be held in JIRA. The support webiste site in our DMZ and JIRA sits on the internal network. Is there a specific webpage form or some method of coding a form that allows such queries to be controlled without just redirecting the client to the internal JIRA instance.

thanks

lee

Renjith Pillai · Accepted Answer

There could be many ways for achieving this:

1. If you have a confluence instance, a public space with a combination of {run} macro and {jiraissues} macro can open up a page with the results of the jira issues from your jira instance. But be aware, if they click on the items in the list, it won't work since your Jira instance is internal

2. If you have a web server already hosted which allows you to program, you can do a REST or SOAP call (or even a Jira CLI call in case you are not familiar with REST or SOAP) to the Jira instance using the query string taken from the customer, run the query via one of these methods and show the results in a webpage.

But if you need to proper access management to the different Jira projects as per the customer, it would be easier for you to open up Jira itself with the right permission schemes for projects so that each customer can see, search and operate on their specific Jira issues. After all, that is what Jira is designed for :)