how to move my jira service management license to the collection?

Question

I'm a Jira Service Management Customer, and according to the questions on the website:

"What does this mean for Jira Service Management?

...Existing Jira Service Management customers will be moved into Service Collection and given access to Customer Service Management following launch."

When does this move happen?"

Dirk Ronsmans · Answer

@Vanessa Sousa , keep in mind that even though on your instance you might see the option to move to Service Collection, if you are on Annual billing the last step will fail (according to support) and there is no option but to wait till Feb 26

Jeremy Cooley · Answer

Hi @Vanessa Sousa

We'll begin moving existing JSM customers to Service Collection starting in February 2026 and will provide additional communications prior to that transition. For eligible customers who would like to opt in early to Service Collection, a self-service process is available via Admin Hub.

Nikola Perisic · Answer

Welcome @Vanessa Sousa

It means that your site will have all of the products available to you if you don't have some of them. Some of these products are: Jira service management, Assets, Customer service management (this is completely new product), Rovo agents.