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notification about closing issue is not sent

Silver Salonen1

I have set notifications about closed issues to be sent to Reporter too, but the notification is not sent. Notifications about comments work fine though.

I've also tested it with my own issues and with My Changes on, but I don't get any notifications about closing or re-opening issues.

When I tested it with Notification Helper, the result was that the notification should have been sent, but in actual case I didn't get this notification.

Accepted answers

Silver Salonen1

It happens only with closing issues.

Post-functions declared for closing:

The Resolution of the issue will be set to Done.
Move up Move down Edit Delete
Set issue status to the linked status of the destination workflow step.
Move up Move down Edit Delete
Add a comment to an issue if one is entered during a transition.
Move up Move down Edit Delete
Update change history for an issue and store the issue in the database.
Move up Move down Edit Delete
Re-index an issue to keep indexes in sync with the database.
Move up Move down Edit Delete
Fire a Generic Event event that can be processed by the listeners.

All comments

Andy Brook

Sounds like you have the right things in place. When you say 'sent' does that mean you actually monitored the outbound mail queue at the instant you triggered this event and did not see it enqueue?

Have you checked the logs? Any customizations to the email templates could result in a render fail, which results in a notification fail.

Silver Salonen1

Yes, I did monitor the queue, but there was no change.

I have also checked the logs (also with debugging enabled), but there's nothing in there about that.

unknown

Try enabling the built-in debug mail listener, see what events are being generated, contrast with your notification scheme.

Silver Salonen1

Enabled and got this on closing:

[DebugMailListener]: Issue: [#67928] testing automatically created issue
[DebugMailListener]: Comment: null
[DebugMailListener]: Change Group: [GenericEntity:ChangeGroup][id,454436][author,s.salonen]
created,2014-02-19 09:39:16.983][issue,67928]
[DebugMailListener]: EventTypeId: 13
[DebugMailListener]: Time: Wed Feb 19 09:39:16 CET 2014

Theinvisibleman

Hmm, does the other notifications work? It could be a problem with notifications as a whole

If it only affects the closing of issues, you might want to check the workflow to see if the post-function where the 'Issue Closed' event is fired is present or not.

Silver Salonen1

It happens only with closing issues.

Post-functions declared for closing:

The Resolution of the issue will be set to Done.
Move up Move down Edit Delete
Set issue status to the linked status of the destination workflow step.
Move up Move down Edit Delete
Add a comment to an issue if one is entered during a transition.
Move up Move down Edit Delete
Update change history for an issue and store the issue in the database.
Move up Move down Edit Delete
Re-index an issue to keep indexes in sync with the database.
Move up Move down Edit Delete
Fire a Generic Event event that can be processed by the listeners.

unknown

well, thats the answer then

Fire a Generic Event event that can be processed by the listeners.

You should have:

Fire a Issue Closed event that can be processed by the listeners.

Silver Salonen1

For some reason I cannot move the event from 6th place to the 1st one, even though I could change it from Generic to Closed.

But the notifications started arriving now. Thanks!

Theinvisibleman

Glad to hear that

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