jira scheduled maintenance

Question

I just got this message.
---
Your Atlassian Cloud site is unavailable due to scheduled maintenance.

Please refer to our page describing Maintenance Windows for more information.

Please check Atlassian Status for any known issues.
If you have any further questions, please contact our support team.
---

However, I’m located in South Korea (KST), and it’s currently 1:00 PM KST.
The Maintenance Windows link in the message is broken, and there is no active maintenance notice on Atlassian status

Could you please confirm whether there’s an ongoing maintenance for my site, or if this is an unexpected outage?

Thank you.

Shalini Pradhan_a49sug · Answer

Hello @DhonggeonWon ,

Good day! Welcome to Atlassian Community :)

There could be 2 reasons why you are seeing this error message:

* Either your site is deactivated
* Or your site is on maintenance window

Maintenance windows occur daily between 1 am and 3 am in the timezone of the server your product is on. You can reach out to the support and they will assist you.

https://support.atlassian.com/contact/

Thank you!

Carlos Garcia Navarro · Answer

Hi @DhonggeonWon ,

Welcome to the Community! I'd recommend to contact Atlassian Support here: https://support.atlassian.com/contact/#/