On-premise Application Monitoring

Question

Hi Everyone,

We're new to Statuspage and Atlassian but have been on the customer facing side of your products and decided to give it a try.  We're currently using the free Statuspage to see if it's something we can benefit from.

My question is around on-premises servers, applications, and web sites.  We still have a quite a few we need to monitor for uptime and report incidents on.  I'm having difficulty understanding how I would integrate anything on-prem into our status page?  Maybe I'm not looking at the correct spot or understanding the API's or JSON required to add this to our local servers.  Is this considered a 3rd-party component or something different?

If there's an easy guide out there on how to add a simple up/down tracking of a basic web site, that may help us understand how this all works.

The incident side of this appears to be fairly self-explanatory once we have the components added and is exactly what we're looking for.

Thank you.

Chris DeGidio · Answer

@Rory Schmitz Statuspage is not a monitor tool/solution

Statuspage is used for communicating out your incidents as they come up. Here at Atlassian we actually don't use Statuspage for automated incident creation. During incidents of our always-on services our incident communications member assigned at the start of the incident will manually create a Statuspage posting. While you certainly can automate it it would require you to build out a custom solution that interacts with our API for your specific use-case.

We do offer automation through integrations, but it would have to be for the specific tools we offer this integration for: https://support.atlassian.com/statuspage/docs/automate-actions-with-integrations/

So for example if you used New Relic you could utilize our out of the box integration for that : https://support.atlassian.com/statuspage/docs/set-up-new-relic-alerts-parsing/ Which would automate things for you.

Rory Schmitz · Answer

Thank you for the link.  I'm wondering if the product would not be for us in this case.  Or at least we'd need to find a 3rd party component that does the work then reports back to Statuspage.  I guess I'm looking for something that can monitor if our web site is up, or a service on our on-premise service is running, etc.  If one of the components can do that, please let me know which ones.

Thank you.

Chris DeGidio · Answer

hi @Rory Schmitz

Chris here from the Statuspage support team. To integrate Statuspage on your application or monitoring servers you would utilize the API and automate it. The automation would need to be built out on the sending side such as the logic surrounding when the api call would be invoked to flag an incident on your Statuspage and mark impacted components.

Here is a great article on this https://support.atlassian.com/statuspage/docs/know-when-to-automate-your-status-page/

Full API spec documentation can be viewed here: https://developer.statuspage.io/

- Chris