Confluence Data Center 9.2 Calendar Event Reminders Not Triggering

Michelle Gronwold_8dpure

We have a handful of Team Calendars set up in Confluence Data Center 9.2, with events that are using reminders. But the reminders are not sending emails. 

Any suggestions?

The set up in Confluence Administration appears to be correct. The Events have the reminder set up correctly. And users have added the calendar to their My Calendars.

Tomislav Tobijas

Hi @Michelle Gronwold ,

Have you tried something from the following proposed solutions: Health Check: Mail Queue?

Problem	Proposed solution
Emails haven’t been sent from the mail queue due to the scheduling configuration of the mail queue service.	Go to Administration ⚙ > General configuration > Scheduled jobs. Next to Flush mail queue, select Edit. By default, the cron value should be set to 60 seconds. If the service is scheduled to be executed less often, try to schedule it to run every minute.
Emails haven’t been sent from the mail queue because the outgoing mail server is configured with an infinite timeout value.	Refer to How To Set the SMTP Timeout in Confluence.

Also, does this appear to happen only with Team Calendars or from emails from other 'parts' of the Confluence as well?

Cheers,
Tobi