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Rovo Dev CLI is not enabled on your site

Paweł Ruta

I've been using Rovo Dev CLI for 3 months, and it suddenly stopped working today - paid user. The error message is:

"Rovo Dev CLI is not enabled on your site"

Link: https://{name}.atlassian.net/dev-agents/rovo-dev-cli

Access to the /dev-agents/rovo-dev-cli page is inconsistent - sometimes it opens and shows that Rovo Dev CLI is enabled (green), but other times it reports:

"Rovo Dev Agents is not installed on this site"

Rove Dev Agents are added to product in Admin settings.

I tried disabling and re-enabling it, but that didn’t help.

The issue first appeared on Thursday (18.09), but restarting the CLI fixed it temporarily. Today, however, the problem is permanent.

Any solutions?

Comments

Stephen Butterfill

I have the same issue (also paid user) except that, for me, across multiple restarts of the CLI it seems to work in about 1/5 . acli version 1.3.4-stable

I also observed the CLI reporting several API errors when running, which I do not recall having seen previously (or perhaps only very occasionally).

I also had running a session stopped with the "not enabled" message.

Brian Hu_zccl5p

I have the exactly same problem . Any official support?

nankawa chie

Same here bro, waitting for help

rmoriz

I have the same problem, too. Paying customer.

Jovana Dunisijevic

Hey team!

@Paweł Ruta @rmoriz @nankawa chie @Brian Hu @Stephen Butterfill

I am really sorry you've been experiencing this issue!!

We had some members have the same issue yesterday as well..

Can I please ask you to update to the latest version of ACLI and the Rovo Dev?

ACLI should be `1.3.4-stable`

and

Rovo Dev should be `0.11.24`

Let me know if this solves it for you as we released the fixes!

Kindest regards,

Jov

rmoriz

@Jovana Dunisijevic

this fixed it for me. Thanks!

Brian Hu_zccl5p

My acli version: 1.3.4-stable
My Questions:
1. Should I install another software Rovo Dev?
2. Where can I find the necessary installation or configuration instructions?

Brian Hu_zccl5p

@Jovana Dunisijevic I still have same issue:
╭─ Rovo Dev CLI is not enabled on your site ───────────────────────────────────────────────────────────────────────────╮
│ │
│ To use Rovo Dev CLI, enable it in Rovo Dev Agents settings. │
│ │
│ Visit: https://brianhu2006-1758612734958.atlassian.net/dev-agents/rovo-dev-cli │
│ │
╰──────────────────────────────────────

S_fb4zg5

@Jovana Dunisijevic the issue is still there with the latest version:

acli version 1.3.4-stable

Rovo Dev CLI: 0.11.24

Operating System: Darwin 23.4.0 (arm64)

Git: git version 2.42.0

Also the https://{SITE}.atlassian.net/dev-agents/rovo-dev-cli is very inconsistent - sometimes it loads, sometimes it redirects to https://{site}.atlassian.net/rovodev/no-access and displays "Rovo Dev Agents is not installed on this site".

Paweł Ruta

Today it is working fine, no error messages.

Jovana Dunisijevic

hey @S

Team is still working on a few more fixes, and it seems that not everyone is affected.

I'll update this thread when I hear back on the full cause of the issue!

I do apologise to everyone!

I understand this is frustrating!

Stephen Butterfill

Thank you @Jovana Dunisijevic !

DG Hub_zax6ag

how to fix. same error. do you know?

Jovana Dunisijevic

Hey @DG Hub

Can you try upgrading to the latest version, the team had made a few releases since last week with some improvements.

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